Q?If I want to donate or simply get rid of some of my items, can Manor help?
A.We can certainly get rid of any of your unwanted items and/or schedule an extra stop at a charitable donation location. Just ask your relocation consultant about any additional charges that might apply.
Q?What information does Manor need to know if I live in a doorman building?
A.Most doormen building in New York have restrictions about moving in or out. Many also restrict moving to between 9AM-5PM, weekdays only. They also require a “certificate of insurance” be shown which is proof that the mover is insured for damages to the building in addition to Workers’ Compensation coverage in case the moving crew is injured on the premises. Before calling Manor Moving, please check with the building management where you live for specific building restrictions.
Q?Why is there a 2 hour window for moving during the afternoon?
A.Each of our moving crews typically handle two moves per working day – one in the morning and one in the afternoon. Sometimes due to unforeseen circumstances, the morning move takes longer than planned. This is why the afternoon move is usually scheduled within a 2 hour window. Rest assured the majority of our afternoon moves do start on time at the beginning of the 2 hour window.
Q?When is the best time to move?
A.Because the busiest part of any given month is usually between the 26th and the 4th of the following month, we encourage customers to book their moves well in advance to ensure we have sufficient crew availability.
Q?How can I keep my costs down during the move?
A.The best way to save money on your move is to pack as much as you can yourself, before the move date. We will gladly – and carefully – pack your things, but packing done by you would be more cost-efficient.
Q?Do you offer a “flat rate”?
A.Yes, we do! If you’d like an all-inclusive, guaranteed price for your move, be sure that you provide us with an itemized, highly accurate inventory list of all your belongings, including all furniture, cartons, etc . Please ask your relocation consultant about our guaranteed rate.
Q?Do you accept credit cards?
A.We accept all major credit cards including MasterCard, Visa and American Express. Customers who would like to pay by credit card must be pre-approved prior to the day of the move. Please coordinate with your Relocation Consultant.
Q?How and when do I reserve and pay for my move?
A.Manor requires a $50 deposit in order to reserve your moving date and crew. We do this to ensure that we have the correct equipment and necessary staff available on the day of the move. Your $50 deposit will be deducted from the total cost of the move. Please note that your deposit is non refundable. Complete payment for the move will be handled by the crew supervisor at the end of your move.
Q?Who pays for parking tickets?
A.As you already know, the parking situation in New York City is tough. As movers, we have two options: 1.) Look for a legal truck parking space. Please note this is very difficult in NYC and would require extra time, time which adds to the cost of your move. 2.) Safely double park. Obviously, if we double park there is a chance we will get ticketed. The ticket cost will be added to the move total and charged to the customer. While not an ideal solution, this practice is standard for every moving company in New York. To limit these incidents, we do our best to have at least one mover with the truck at all times – not only to watch over the items being loaded onto it – but also so the truck can be moved prior to being ticketed.
Q?Do I need an in-home estimate?
A.For very large or complex moves, we will send one of our experienced relocation consultants to your home. Our highly trained expert will assess the details of your move (inventory and other factors) and provide you with a binding quote for your complete move.
