Q?Where can I buy moving boxes?
A.

We offer a wide range of additional high quality, double-corrugated moving boxes should you require additional containers. Be sure to ask your Manor relocation consultant about our free Same Day Delivery service.

If you already have boxes from a previous move or would like to supply your own boxes, please be sure the boxes are designated for moving household items and are double-corrugated. Any less may expose your items to damage or loss.

Q?What needs to be boxed?
A.To keep your smaller items as safe and secure as possible during the move, they will need to be boxed. This also includes such things as TV’s, paintings, lamps and even mattresses. To protect your furniture, Manor’s moving experts use special plastic covers in combination with a protective layer of thick blankets.
Q?What information does Manor need to know if I live in a doorman building?
A.Most doormen building in New York have restrictions about moving in or out. Many also restrict moving to between 9AM-5PM, weekdays only. They also require a “certificate of insurance” be shown which is proof that the mover is insured for damages to the building in addition to Workers’ Compensation coverage in case the moving crew is injured on the premises. Before calling Manor Moving, please check with the building management where you live for specific building restrictions.
Q?Why is there a 2 hour window for moving during the afternoon?
A.Each of our moving crews typically handle two moves per working day – one in the morning and one in the afternoon. Sometimes due to unforeseen circumstances, the morning move takes longer than planned. This is why the afternoon move is usually scheduled within a 2 hour window. Rest assured the majority of our afternoon moves do start on time at the beginning of the 2 hour window.
Q?When is the best time to move?
A.Because the busiest part of any given month is usually between the 26th and the 4th of the following month, we encourage customers to book their moves well in advance to ensure we have sufficient crew availability.
Q?What should I do if some of my belongings are damaged during the move?
A.If the damages are noticed during the move, the crew supervisor will open a claim request on your behalf. If you notice damage after our moving crew has left, you can easily open a claim on our website. Either way, Manor is committed to resolving any and all claims within 14 business days from notification of any damage.
Q?Am I protected against damages during the move?
A.

The first line of defense against damage to your belongings is the way the items are packed. At Manor, our experts make sure EVERYTHING is protected by either carefully boxing each item or padding it with a protective layer of blankets. This is one important area of service where our years of experience are critical.

Our experience is also important in the way your items are loaded, transported and unloaded. Our experienced movers know the best way to load and, more importantly, position your items in our trucks to greatly reduce the chance of damage during transport.

While we do everything we can to prevent damage during the moving process, we also are serious about providing adequate compensation if damages do occur. Even though we have one of the lowest damage ratios in the industry, movers are only human and every once in a while damages occur. By law, every moving company has to offer what’s called “valuation coverage” which is currently $0.30 per pound, per article. This coverage rarely satisfactorily in compensating you for damages. While Manor always tries to fix or compensate our customers for damages, we recommend purchasing a moving insurance policy via movinginsurance.com – especially for your extremely valuable or fragile items. Insurance policies can be purchased for individual items or for the whole inventory of your move.

Q?How can I keep my costs down during the move?
A.The best way to save money on your move is to pack as much as you can yourself, before the move date. We will gladly – and carefully – pack your things, but packing done by you would be more cost-efficient.
Q?Do you offer a “flat rate”?
A.Yes, we do! If you’d like an all-inclusive, guaranteed price for your move, be sure that you provide us with an itemized, highly accurate inventory list of all your belongings, including all furniture, cartons, etc . Please ask your relocation consultant about our guaranteed rate.
Q?Do you accept credit cards?
A.We accept all major credit cards including MasterCard, Visa and American Express. Customers who would like to pay by credit card must be pre-approved prior to the day of the move. Please coordinate with your Relocation Consultant.